In general, we allow returns or exchanges up to 60 days
from the date of purchase with receipt. Certain items may be ineligible for return or exchange such as custom made products, custom assembled kits, special orders, discontinued items, clearance items, or anything that cannot be re-sold due to the nature of the item.
We know that sometimes you buy extra yarn to make sure you can complete your project. We allow yarn to be returned or exchanged up to 60 days from the date of purchase with receipt. Yarn must be unused and in original condition, with original packaging undamaged, free from strong scents and animal hair.
- Knitting Needles and Crochet Hooks
We know that gauge is important. We allow needles and hooks to be returned or exchanged up to 14 days from the date of purchase with receipt. Items must be able to be resold in original condition, with original packaging undamaged.
- Print Media
Books, patterns, and magazines are not eligible for return or exchange.
In general, we allow returns or exchanges up to 60 days from the date of purchase with receipt.
For online returns, customers are responsible for return package shipping. If the item came damaged in the mail please contact us as soon as reasonably possible; ideally 24 to 48 hours. Online returns are subject to the same time limit and eligibility rules as in-store purchases.
Shipping is calculated at check out for domestic shipping within the United States.